REFUND TERMS
Effective Date: 11/20/2025
Carlson Creatives (“we,” “our,” or “us”) provides this Refund Policy (“Policy”) governing refunds for services purchased from Carlson Creatives by our clients (“you” or “your”). By purchasing or engaging our services, you agree to this Policy.
1. Scope of This Policy
This Policy applies only to fees paid directly to Carlson Creatives for our services, including ad creative production fees and ad management fees (“Service Fees”). No other amounts are covered by this Policy.
2. Advertising Spend Is Not Refundable
Money spent on advertising through Meta (Facebook and Instagram), Google, TikTok, or any other advertising platform (“Ad Spend”) is not part of our Service Fees and is not eligible for a refund from Carlson Creatives. Ad Spend is paid to and controlled by the advertising platform. Any request for a refund or credit of Ad Spend must be made directly with that platform and is subject to that platform’s own policies.
3. Third Party Costs
Costs paid to third parties on your behalf, such as software, stock media, music licensing, or on-camera talent, are not refundable once incurred.
4. Refund Eligibility
Refund requests must be submitted in writing within [14] days of the 1st payment. If approved, a refund is limited to the Service Fee for the current billing period. Upon refund, all services will be ceased, and all ad campaigns will be deleted
5. Cancellation
You may cancel your services with [30] days' written notice. Cancellation stops future billing but does not entitle you to a refund of Service Fees for the current billing period.
6. How to Request a Refund
To request a refund, email sean@carlsoncreatives.com with your name, business name, payment date, and the reason for your request.
7. Refund Method and Timing
Approved refunds are issued to the original payment method within [10] business days of approval. Your bank or card issuer may take additional time to post the refund.
8. Chargebacks
We ask that you contact us before filing a dispute with your bank or card issuer. If a chargeback is filed for Service Fees covered by this Policy, we reserve the right to dispute it and to suspend services until it is resolved.
9. Changes to This Policy
We may update this Policy from time to time. Changes will be posted with a revised “Effective Date.”
10. Contact Us
If you have questions about this Policy, contact:
Carlson Creatives
Email: sean@carlsoncreatives.com
Phone: 585-729-9215