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PRIVACY POLICY

Effective Date: 11/20/2025
 

Carlson Creatives (“we,” “our,” or “us”) is committed to protecting the privacy and security of our clients, site visitors, and users (“you” or “your”). This Privacy Policy explains how we collect, use, store, and protect your information when you access our services, website, or communicate with us.
 

1. Information We Collect

We may collect the following types of information:
 

1.1 Personal Information

Information you voluntarily provide, such as:

  • Name

  • Email address

  • Phone number

  • Business name and contact details

  • Billing information

  • Social media account details needed for service execution
     

1.2 Business & Media Information

  • Brand assets (logos, imagery, messaging)

  • Media files you provide (photos, videos, scripts, content briefs)

  • Access tokens or permissions granted to manage social media pages, ads, or content

  • Project-related data and communication
     

1.3 Automatically Collected Information

When you visit our website or interact with our content:

  • IP address

  • Browser type

  • Device information

  • Usage data (analytics, website behavior, cookies)
     

2. How We Use Your Information

Carlson Creatives uses your information only for legitimate business purposes, including:

  • Providing and delivering marketing, media, and ad services

  • Managing your social media content or ad accounts (with permission)

  • Communicating about projects, updates, or support

  • Processing invoices and payments

  • Improving our website, services, and user experience

  • Protecting our business and complying with legal obligations

We do not sell your personal information to third parties.
 

3. Sharing Your Information

We may share your data only in the following situations:
 

3.1 Service Providers

Trusted third-party partners who assist with:

  • Payment processing

  • Cloud storage

  • Video editing tools

  • Email or communication platforms

  • Advertising platforms (Meta, Google, etc.)

These providers receive only the information necessary to perform their services and are required to protect it.
 

3.2 Legal Requirements

We may disclose information if required to:

  • Comply with a lawful request

  • Protect our legal rights

  • Prevent fraud or security issues
     

3.3 Project Collaboration

If you hire us to work with external partners (e.g., subcontractors, specialists), we may share relevant project materials with your consent.
 

4. How We Store & Protect Your Data

We take reasonable technical and organizational measures to safeguard your data, including:

  • Secure password-protected systems

  • Encrypted storage where applicable

  • Restricted access to sensitive project information

  • Regular monitoring for security vulnerabilities

Although we take strong precautions, no method of online transmission or storage is 100% secure.
 

5. Your Rights & Choices

You have the right to:

  • Request access to the personal data we hold about you

  • Request corrections to inaccurate information

  • Request deletion of your data (unless required for legal or contractual purposes)

  • Withdraw consent for social media or advertising account access at any time
     

6. Data Retention

We retain your information only as long as necessary to:

  • Complete contracted work

  • Fulfill legal and financial obligations

  • Maintain accurate business records

Media files and project data may be stored for internal documentation unless you request deletion.
 

7. Cookies & Tracking

Our website may use cookies or analytics tools to enhance performance and improve the user experience. You can adjust your browser settings to manage or disable cookies.
 

8. Third-Party Websites

Our website or communications may include links to third-party sites. We are not responsible for their privacy practices or content.
 

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted with a revised “Effective Date.”
 

10. Contact Us

If you have questions or concerns about this Privacy Policy, contact:

Carlson Creatives

Email: sean@carlsoncreatives.com

Phone: 585-729-9215

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